Any domestic help?

Saturday night I called Quest my internet provider to help with a problem I am having connecting to my own web site. I think I started in America and I know I ended in India. After I got done with my 2 hour phone call with a man in India, my problem was not solved. But I did find out some wonderful information about India, Internet tech support:

• They do not have the ability to get on the Internet. ( Something I think you would need)
  
• They go through a data base of what the problem could be without seeing what the problem is.
• He was unable to help after we tried everything in the data base. (this took 2 hours to do)
• If you call during normal business hours you get Americans, and after hours you get Abo.
  
• He ended the call after already admitting that he was in India, by saying "and we thank you for being our customer here at Quest."

I ended the phone call irritated and upset that I had just wasted 2 hours of my life that I will never get back. On a man that knows less about computer than me. Thanks for the help Quest of India. I look forward to yelling at an American Monday - Friday 8am to 5pm, about my service that is do for a new contract. I think I will being tell them to piss off or come help me.