So yesterday I had another problem with my Internet so I set out to make attempt at calling Quest again and again I ended up in India. Very frustrated after 30minutes of talk to a person that can't help me I said please transfer me to Quest customer service so I can cancel my service. He didn't have the capability to transfer to another country so he gave me the number. I really didn't want to cancel my service I just wanted them to fix my problem. So I called the number the man gave me and it was the same automated women that sent me to India last time. I told the automated women I want to cancel all my services with you and it immediately transferred me directly to a domestic customer service rep. Laughing at my angry yell at a automated computer, Tom answered and wanted to help me. I mentioned that I had spent over 2 hours on the phone with a tech and he has been unable to solve my problem. My contract is up at the end of the month and I want to cancel my services with you, if you can't fix my service. Tom was very quick to say he will make it right he will just need to transfer me to customer products department to get me a new modem and if that does not fix your problem we will send out a tech to fix it. I had to ask "Tom are you going to transfer me out of the country"? He laughed and said no I wont, but I do get that question a lot.
It's not over. The new guy on the phone wants to charge me for a new modem because mine is no longer under warranty. I nicely told him NO. Then said "my contract is up at the end of the month so please just send me a new modem and I wont cancel my service." The Price of the modem was waved and I only had to pay $20 something for shipping and taxes. I was willing to rest at that point and thank the man for his time. So hopefully on the 25Th my new modem will arrive and it will make the Internet a happier place for me.
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